COVID-19: Click here for our updated visitation policy and other updates regarding COVID-19.

Our Approach to COVID-19 and You

Dear patients, families, and community partners:

Charter Health’s mission is to spread health and well-being.

Throughout the Coronavirus Pandemic, our care team has remained steadfast in our commitment to providing for your medical needs and addressing your questions and worries.

Our main office on the NSMC Salem campus has opened to in-person visits.     Currently, we are seeing 20-30% of visits in person in the office and following guidelines for screening patients and sanitizing our office before and after each visit.   Our staff will continue to ask questions to make sure those coming into the clinic are safe.  We sanitize the waiting room and exam rooms after each patient encounter and we are following other precautions as well.

Early in the pandemic, we implemented “telemedicine” to help meet your needs.   Telemedicine has proven quite effective at helping us effectively manage most medical conditions, including high blood pressure, diabetes, depression, anxiety, and others.   Telemedicine provides a way to keep in close contact with our patients regularly.   There is no doubt telemedicine will play a significant role in the health care delivery system even after the pandemic clears.

We will always ask for your opinion and preference.   Some have stated a strong preference to be seen in person for visits and others have preferred to conduct visits over the phone or video.   We expect that a merging of technology and telemedicine will bring further innovations to the medical practice.

Do not hesitate to call our office (978-354-4611) with concerns and questions, whether they be about the Coronavirus or about other health issues. An excellent source for information on the Coronavirus remains the Centers of Disease Control:

Continue to protect yourselves and loved ones, especially those with chronic disease and aged 60 and above.   Social distancing and wearing a mask are the most important actions we take to reduce spreading the virus.   You should also wash your hands frequently with soap and water or use alcohol-based hand sanitizer.   Be extra vigilant when going to the grocery store and other places where there is a high volume of traffic.

Thank you and stay safe,

Hans Jeppesen, MD

President, Charter Health PC

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55 Highland Hall, Suite 304, Salem, MA 01970